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The BackBit store makes every effort to fulfill orders in a timely manner. Processing time can vary from a few days to a month, depending on what you order, or longer in the case of backorders. There can be delays caused by parts shortages or transportation. For timely service, please order at your earliest opportunity, as items are fulfilled in the order received. Feel free to send an email for an estimate on your ship date. If you order multiple items, they will ship when all items are available.

Standard or Expedited shipping refers to the shipment method and does not change processing time. Shipments to the USA typically use USPS Priority Mail. Shipments to Canada typically use USPS International Mail. Shipments outside of North America typically use USPS International Mail for Standard and UPS for Expedited (where available).

To get status updates on the website, make sure you provide a valid email and create a store account (check box on the order page). If you do not have an account you will still get an email when your order ships.

Find product documentation and downloads at backbit.io/downloads.
Get help and answers to common issues at forum.backbit.io. (You must register for a free account.)
Watch video tutorials on YouTube at Evie's Revue.

Questions about products? Need to add something to an existing order?
Send an email to backbitio@gmail.com.

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