Store Policies


Customer satisfaction is BackBit’s #1 priority. If you have any technical issues with your purchase(s), please visit the BackBit Forum. If you have any issues with your order, please email


In the rare case of a defective item or one that was damaged in transit, it can be returned for repair/replacement. To initiate a return, please email with your order number and a detailed explanation of the problem. Returns will not be allowed without express approval of BackBit. It is solely up to BackBit to identify the condition of a returned product. Return shipping and reshipment is the customer’s responsibility. If the customer is unable to enjoy usage of the product, returns will be subject to a restocking fee. Shipping charges are not refundable once product has shipped. Refunds of pre-orders, backorders, and unshipped products are subject to processing fees.

Taxes & Duties

Sales tax is charged for orders shipped to California, USA. For domestic orders outside of California it is the customer’s responsibility to declare Use Tax. International orders are Delivered Duty Unpaid with customs declared at purchase price (no exceptions allowed). Local taxes such as EU VAT tax are the customer’s responsibility upon delivery. International packages are declared as merchandise at purchase value (no exceptions to this policy).