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COVID-19 Update: The BackBit store continues to operate as normal with exception of shipment to certain countries: (Click here for details.)
Due to circumstances beyond my control, shipment outside of the USA can experience unexpected delays.

All cartridges, testers and accessories are built upon receipt of payment, and shipped from the USA after processing is complete. You will get a tracking # by email when your order ships. Import taxes are your responsibility, but my customers have reported that they usually do not have to pay excessive customs fees.

To get status updates on the website, make sure you provide a valid email and create a store account (check box on the order page). If you do not have an account you will still get an email when your order ships.

I make every effort to fulfill orders in a timely matter. Processing time can vary from a week to a month, depending on what you order. Delays can be caused from obtaining parts and custom made circuit boards. For timely service, please order at the earliest opportunity, as I fulfill items in the order received. Feel free to email for an estimate on your ship date. If you order multiple items, they will ship when all items are available. Priority shipping refers to the shipment method and does not change processing time.

Thanks for your interest, and let me know how I can make your vintage machines more fun and easy to use!
Evie Salomon, Founder of BackBit

Find product documentation and downloads at backbit.io/downloads

Get help and answers to common issues at forum.backbit.io (You must register for a free account)

Watch video tutorials on YouTube at Evie’s Revue.

Questions? Send an email to backbitio@gmail.com

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